Shipping policy

Shipping Policy

At Van Jan Professional Equipment, we work to ensure your equipment arrives safely and as quickly as possible.

Order Processing
Orders are typically processed within 1–3 business days after payment is received. Once your order ships, you will receive a confirmation email with tracking information.

Delivery Timeframes
In-stock parts and accessories ship via UPS, FedEx, or USPS and typically arrive within 3–7 business days after shipment.
In-stock machines ship via freight carrier and typically arrive within 1–2 weeks.
Backordered and special-order items are built to order by Westermann and deliver in an estimated 90–120 days. Every backordered product is clearly labeled “Available on Backorder” on its product page before purchase.

Shipping Coverage & Cost
We offer free freight shipping on eligible equipment and products throughout all 50 U.S. states. Products that qualify for free freight are clearly identified on their product page. Parts, accessories, and other products that do not qualify for free freight ship at carrier rates shown at checkout. Shipping to international locations requires additional freight charges, contact us at 360-209-3337 or vanjan@vanjanpro.com for a quote before ordering.

Shipping Methods
Large equipment is shipped via freight carrier and delivered curbside. Most freight deliveries include lift-gate service. The delivery driver will lower the equipment to ground level, but customers are responsible for moving the equipment to its final location.

Smaller items such as parts and accessories may be shipped using UPS, FedEx, or USPS.

Backorders & Special Orders
Backordered machines are built to order at the Westermann factory and deliver in an estimated 90–120 days. You may cancel a backorder for a full refund within 5 business days of purchase; after that, your order has been placed with the factory and cancellations are subject to a 20% cancellation fee. See our Refund Policy for full details.

Freight Delivery Inspection
Please inspect your shipment at the time of delivery. If any damage is visible, note it on the delivery receipt and take photos before accepting the shipment. Any damage must be reported to us within 24 hours so we can assist with the freight claim process.

Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Van Jan Professional Equipment is not responsible for delays or additional costs caused by incorrect shipping addresses.

Questions
If you have any questions about shipping or delivery logistics, please contact us at 360-209-3337 or vanjan@vanjanpro.com before placing your order and we will be happy to assist.